Return & Refund Policy At Genuine Store, we always try to provide our customers with a smooth and satisfactory shopping experience. If you are not satisfied with your order, you can request a return or refund within 5 days of delivery. Return Eligibility To be eligible for a return, the product must be unused and in its original condition. The product should be returned with its original packaging, tags, and other accessories, if applicable. Return Shipping Charges Once your return request is approved, approximately 18%–23% of the refund amount may be deducted to cover return shipping and related handling costs. Refund Process Once we receive the returned product and verify its condition, the refund will be processed. Approved refunds are generally processed within 5–7 working days. The refund may be issued through the original payment method or another available refund method, depending on the order and payment method used. Important Note To qualify for a return or refund, the product must be unused and in its original condition. Products that are used, damaged, incomplete, or returned without the original packaging may not be eligible for a return or refund. If you wish to request a return or refund, please contact the Genuine Store customer support team within 5 days of receiving your order. Genuine Store